MOST COMMON QUESTION | Dreambeautylashbrowbillerica

What Is Your Booking Guidelines Policy?

NOT OUR WORK but for this client, her natural lashes got damaged because they did not separate her lashes. It’s extremely painful when there’s glue on your natural lashes which can also cause damage.

Our Booking Guidelines Policy

Our body's natural routine causes us to lose around 5-7 natural lashes every day, so there's no need to panic. It's why regular Refill appointments are essential.

The refill appointment period is counted from the date you left the salon to your return. We recommend a refill every 2 weeks to maintain your eyelash extensions.

After 3 weeks, many salons may charge for a Full Set again. At Dream Beauty, we offer cost-effective 3 or 4-week refills to help you save money in the long run. Please return before 4 weeks to avoid a FULL SET charge.

Note: We don't offer 2 and a half week or 3 and a half week refills with Classic, Hybrid, or Russian Volume extensions.

To ensure fairness and avoid future negotiations, if it's under 3 days from your last appointment, we'll consider it even. If it's over 3 days, please consider it for 1 more week refill. Example: If it's 2 weeks and 3 days, we'll book you in for 2 weeks. If it's 2 weeks and 4 days, we'll book you in for 3 weeks.

What Is The Most Common Question From Our Clients?

1. How often should I get lash extensions redone?

Natural lashes naturally shed 6-7 lashes daily, and due to variable lash growth, we recommend maintenance every 2 to 3 weeks for a full look.

2. Is it advisable to wear mascara when needing a fill and unable to schedule an appointment promptly?

We recommend against it. If you choose to use mascara with extensions, apply it lightly only on the tips for added definition. Avoid applying mascara at the base to prevent clumping, which can lead to premature extension fallout.

3. I’ve had eyelash extension allergies before. Can I still get eyelash extensions done?

Our recommendation is not to proceed. Based on our experience, clients with previous eyelash extension allergies tend to experience recurring issues. Despite using different glues, allergies persist. A new system called UV GLUE has been introduced, potentially reducing allergies due to distinct ingredients. It has undergone safe testing and brings benefits, but as it’s relatively new, some clients hesitate to try. If interested in the UV GLUE system, please contact us or book online.

4. Do my eyelash extensions get burnt?

Yes, we've had clients come to appointments with burning lashes. Ensure that you avoid exposure to smoke from grilling foods or when you open the oven, avoid the steam (heat) for a few seconds so that the steam doesn't burn your lashes.

5. Can I swim, work out, or travel after my appointment?

Yes, you can swim, work out, or travel after your appointment. However, be aware that these activities may dry the glue faster, causing it to pop out from the natural lashes and make them fall faster.

6. What if I experience swollen or irritated eyes after eyelash extensions from a previous salon?

We cannot guarantee that your eyes will not turn red after our services, especially if you have allergies or sensitivity to eyelash extension products. Your body may already remember the reaction, and it could recur immediately after our service. While a master artist might assist with sensitive clients for a couple of appointments, allergies may resurface eventually.

Please be aware that we will ask for your permission before the service, but we cannot control how your body reacts to the glue, and we won't be able to issue a refund. Please consider this before booking an appointment with us.

7. My eyes were swollen and irritated from rubbing and crying before my lash appointment. Upon arriving at the salon for a full set, I thought it would be okay, confirming with the lash artist that I still wanted my lashes done. However, the next day, I felt even more irritated and would like a full refund for my full set. But I still want to come back for the refill with you guys.

We suggest everyone do more research about our policy to ensure we are on the same page.

After issuing a refund for red eyes, we prefer not to rebook the same clients due to the risk of similar issues arising again. This policy is in place to ensure customer satisfaction and to avoid redness or irritation after the service.

While we make the refund process straightforward, clients might want to explore other artists at a different shop for a better experience. Let us know within 3 days! We will send the refund as soon as possible.

8. Why are your prices higher?

We use professional supplies. We also spend more time on each appointment to ensure quality. While some may finish a full set in 30 minutes and charge only $60-$80, we prioritize our clients' comfort and the health of their natural lashes. Rushed procedures can result in pain and damage, leading to additional costs for removal as natural lashes become glued together.

We take the time to carefully separate each natural lash, applying individual lashes to ensure they stay well and seamlessly move to the next one. To achieve a high-quality set, we aim to work on at least 100 natural lashes from each eye.

Our commitment involves significant investments in training, time, and practice to provide our clients with the best possible service.

A few other important notices we thought would be helpful to share with our clients:

- In winter, when you drive your car, let the heat flow to your feet instead of your face.

- Clients with blue eyes or dry eyes, work with computers a lot and are more sensitive and prone to irritation. Any redness should typically subside after 2 days.

- If your eyes experience severe swelling and puffy eyelids, please contact us for removal immediately. Benadryl is recommended in this situation, but your eyes won't get less swollen until you remove the extensions. Let us know if you have a history of allergies before your service.