Policy - Clients Signature Required
Dream Beauty Lash&Brow
7 Bridge st, unit 6, Billerica, MA
Dear our clients, we appreciate your support very much. We want to make sure we are on the same page. Please read our policies carefully and sign your name before we start your service.
If you aren’t comfortable with our policy. It’s ok to cancel your appointment.
About Appointment Policy:
Your appointment will be automatically canceled after 15 mins of the scheduled time and will count as a no show.
Appointments must be cancelled or rescheduled at least 48 hours in advance. We understand that emergencies may come up but we cannot allow any exceptions.
Please also note as a courtesy, We are not going to charge you for the first time cancellation within 24-48 hrs. Please keep in mind, you will get charged for the second time of cancellation at the last minute and after 2 times of canceling within 24-48 hrs or 1 time Not showing. There will be NO NEW appointments in the future.
First come first serve. We can't guarantee any available time that you may request due to our limited schedule. So please book your appointment ahead of the time. We suggest you book before you leave the shop. There are No guaranteed available spots for last minute appointments.
Clients allow us to take pictures of their lashes/Brows before and after to keep in our record.
(Circle) if you allow us to post your picture on our social media page.
(Circle) If you would like us to only post a section of your face as opposed to your whole face.
(Circle) if you don't want any of your picture on any social media.
About Eyelash Extensions Policy:
Please also inform us of any known allergic reactions before your eyelash extensions services. Clients who have dry eyes, sensitive eyes will easily feel irritated.
Attention New Clients: We prefer to not work on other artists/salon work. So if you want to start fresh with our Full Set, It will be great! But if you still prefer to only book for a refill at our shop, when you come in for your appointment. We have to see how full the extensions on your lashes are. If there are no lashes or less than 30%. You will get charged for a FULL SET. Also since you become our client, you must follow our policy in the Booking guidelines. Clients can't cut short our services. We need enough time to perfect your lashes. We can't guarantee our work quality on a rush service.
Refund Policy ( Valid for Eyelash Extensions, Lash Lift, Brow Lamination, waxing)
Because We don’t know how your body will react with the glue of eyelash extensions. In case your eyes don’t feel well after our service and would like to remove and refund the money. Here are our policies for refund.
Let us know right after service when you are still at the shop that you weren't happy. Ask for our manager! We offer to do a correction for you. All corrections won't be solved after 3 days. After 3 days clients need to book for a refill appointment instead.
Clients can not remove the lashes by themselves or have someone / other salon to remove them. We have to see your lashes and help you to remove them. We need to see the proof of why the client wasn’t satisfied.
For eyelash Extensions, Refunds will be in person (sending picture is not allow). We won't refund if we see someone coming instead of the client. For other services are ok to sent us the picture, you can sent picture to 978 715 9345
Refunds will be on credit if you have paid the shop by credit. Can not exchange in cash.
We only can refund 50% of the service you have paid. ( because we can’t get our time, supplies, health and all the shop expenses, employees payment back)
All complaints or refund requests can only be accepted in the first 3 days after you get your service done. No exceptions!!!
Client will be responsible for the aftercare (failure in follow aftercare will reach bad eyelash extensions)
We suggest clients come to their appointment early about 10 mins to do paperwork and use the lady room, clean their lashes ...so by the time of the appointment. We both are ready!
For aftercare of all services: Please make sure you follow all the pre-care and after-care information that we have sent to you for great results.
By signing this agreement, you must comply with these terms.
Please do not hesitate to contact us if you have any questions about the post procedural care.
Client Name __________________________
Client Signature ________________________
Everyday we lose as much as 5-7 natural lashes. ( it is just our body's natural routine). So please don't panic or worry! That is why We need to come back for a Refill appointment.
The refill appointment will be considered from the date you left the salon to the date you come back. We recommend you come back every 2 weeks for a refill.
Most salons after 3 weeks will charge you a Full Set again. At Dream Beauty, to help our clients save money for the long-term. We still offer 3 or 4 week refill with a reasonable price. We hope it helps our clients to keep up with their eyelash extensions. Please make sure you come back before 4 wk to avoid a FULL SET charge.
One last thing we want you to notice. We don’t do 2 and a half week or 3 and a half week refills with Classic, Hybrid, or Russian Volume.
We know at most of the salons if you wait longer than 2 weeks and even 1 day they will charge you for 3 weeks. To make it Fair and to avoid negotiating in the future:
This is how we book. If it’s under 3 days. We will make it even for you. If it’s over 3 days please consider it for 1 more week refill.
Example: if it’s 2 weeks and 3 days. We will book you in for 2 weeks.
If it’s 2 weeks and 4 days. We will book you in for 3 weeks.
Thank you for your time in reading this post.