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Policy - Clients Signature Required

Dream Beauty Lash&Brow  

7 Bridge st, unit 6, Billerica, MA


   Dear our clients, we appreciate your support very much. We want to make sure we are on the same page. Please read our policies carefully and sign your name before we start your service. 


About Appointment Policy:


  • Your appointment will be automatically canceled after 15 mins of the scheduled time and will count as a no show. Coming late to your appointment will affect the final results of your service.

  • Appointments must be cancelled or rescheduled at least 48 hours in advance. We understand that emergencies may come up but we cannot allow any exceptions. It is time-consuming and our time is also Valuable. 


  • Please keep in mind, you will get charged 40% for the cancellation within 48 hrs and after 2 times of canceling within 48 hrs or 1 time Not showing. Clients must pay ahead of the time to reschedule.

  • First come first serve. We can't guarantee any available time that you may request due to our limited schedule. So please book your appointment ahead of the time. We suggest you book before you leave the shop. There are No guaranteed available spots for last minute appointments.



About Eyelash Extensions Policy:


  • Clients who have dry eyes and sensitive eyes will easily feel irritated. Client understand and agree to assume the following risks and  hazards which may occur in connection with any particular treatment including but not limited to: unsatisfactory results,  soreness, poor healing, discomfort, redness, blistering, skin damage, nerve damage, disability, death, scarring, infection,  change in skin pigmentation, allergic reaction, eye damage, change or damage to my vision, muscle damage, and increased  hair growth. Client understand that even though precautions may be taken in my treatment, not all risks can be known in advance. 

  • Attention New Clients: We prefer to not work on other artists/salon work. So if you want to start fresh with our Full Set, It will be great! But if you still prefer to only book for a refill at our shop, when you come in for your appointment. We have to see how full the extensions on your lashes are. If there are no lashes or less than 30%. You will get charged for a FULL SET. Also since you become our client, you must follow our policy in the Booking guidelines. Clients can't cut short our services. We need enough time to perfect your lashes. We can't guarantee our work quality on a rush service or on other artist/salon work.

  • Please note: 30 mins Touchup is perfect for clients who need to make them perfect for before a vacation, events,  or party. Touchup can't replace the refill because the time of the service is too short. We recommend clients still book for the refill on time. Please don't cut short our service time. Because rushing can't achieve the level that will result in good work.

Attention Please Read!!

  • Please, Let us know right after service while you are still at the shop that you weren't happy. We offer to do a 30 mins FREE correction Or a FREE REMOVAL. All Complaints won't be solved after 3 days. Please give us a chance for the correction. We always try our best at your service but everyone's expectations are very different. In some cases, we may not reach your standard. We are sorry for that and wishing you can find a better salon than us. Because you deserve to be HAPPY.

  • Please send all your complaints to 978 715 9345.

  • Client will be responsible for the aftercare (failure in follow aftercare will reach bad results) 

  • Important notice:


We suggest clients come to their appointment early about 5 mins to do paperwork (signature require on some form and use the lady room, clean lashes by the time of the appointment. We both are ready!)


For aftercare of all services: Please make sure you follow all the pre-care and after-care information that we have sent to you for great results.

Booking Guidelines for first time clients.

Everyday we lose as much as 5-7 natural lashes. ( it is just our body's natural routine). So please don't panic or worry! That is why We need to come back for a Refill appointment.

The refill appointment will be considered from the date you left the salon to the date you come back. We recommend you come back every 2 weeks for a refill.

Most salons after 3 weeks will charge you a Full Set again. At Dream Beauty, to help our clients save money for the long-term. We still offer 3 or 4 week refill with a reasonable price. We hope it helps our clients to keep up with their eyelash extensions. Please make sure you come back before 4 wk to avoid a FULL SET charge.

One last thing we want you to notice. We don’t do 2 and a half week or 3 and a half week refills with Classic, Hybrid, or Russian Volume.

We know at most of the salons if you wait longer than 2 weeks and even 1 day they will charge you for 3 weeks. To make it Fair and to avoid negotiating in the future:

This is how we book. If it’s under 3 days. We will make it even for you. If it’s over 3 days please consider it for 1 more week refill.

Example: if it’s 2 weeks and 3 days. We will book you in for 2 weeks.

If it’s 2 weeks and 4 days. We will book you in for 3 weeks. 

Thank you for your time in reading this post.

By signing this agreement, you must comply with these terms.

Client name _________________________

Client Signature:_________________________

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