Your appointment will be automatically canceled after 15 mins late of the scheduled time and will count as a no show.
Appointments must be cancelled or rescheduled 48 hours in advance. We understand that emergencies come up but We cannot allow any exceptions.
Please also note as a courtesy. We are not going to charge you for the first time cancellation within 24-48 hours. Please keep in mind, you will get charged for the second time of the cancellation at the last minute. After 2 times of canceling within 24-48 hrs or 1 time no shown. There will be No New appointments in the future.
Please also inform us if you have had any allergic reaction before with eyelash extensions.
In case your eyes don't feel well after the service and would love to refund the money. We only can refund 50% of the service you have paid. All complaints or refund requests can only be accepted in the first 3 days after you get your service done.
Also you will be responsible for your aftercare and booking your next appointment.
For Eyelash Extension: We suggest client come to appointment early about 10-15 mins to do paperwork and use the lady room, wash your lashes...so by the time the rooms are ready. Clients are ready! Please keep in mind, after 4 weeks is a FULL SET. no exception.
For aftercare of all services: Please make sure you follow all the pre-care and after-care information that we have sent to you by text message for great results. Also you can look up for more information on our website.
Please do not hesitate to contact us if you have any questions. Thank You and We are looking forward to meet you all.