Policy - Clients Signature Required

Dream Beauty Lash&Brow  

7 Bridge st, unit 6, Billerica, MA


   Dear our clients, we appreciate your support very much. We want to make sure we are on the same page. Please read our policies carefully and sign your name before we start your service. 


About Appointment Policy:


  • Your appointment will be automatically canceled after 15 mins of the scheduled time and will count as a no show. 


  • Appointments must be cancelled or rescheduled at least 48 hours in advance. We understand that emergencies may come up but we cannot allow any exceptions.


  • Please keep in mind, you will get charged 40% for the cancellation within 48 hrs and after 2 times of canceling within 48 hrs or 1 time Not showing. Clients must pay ahead of the time to reschedule.

  • First come first serve. We can't guarantee any available time that you may request due to our limited schedule. So please book your appointment ahead of the time. We suggest you book before you leave the shop. There are No guaranteed available spots for last minute appointments.



About Eyelash Extensions Policy:


  • Please also inform us of any known allergic reactions before your eyelash extensions services. Clients who have dry eyes, sensitive eyes will easily feel irritated.


  • Attention New Clients: We prefer to not work on other artists/salon work. So if you want to start fresh with our Full Set, It will be great! But if you still prefer to only book for a refill at our shop, when you come in for your appointment. We have to see how full the extensions on your lashes are. If there are no lashes or less than 30%. You will get charged for a FULL SET. Also since you become our client, you must follow our policy in the Booking guidelines. Clients can't cut short our services. We need enough time to perfect your lashes. We can't guarantee our work quality on a rush service.

Attention Please Read!!


Because We don’t know how your body will react with the glue of eyelash extensions. In case your eyes don’t feel well after our service

  • Please, Let us know right after service when you are still at the shop that you weren't happy. Ask for our manager! We offer to do a a FREE correction Or a FREE REMOVAL. All Complaints won't be solved after 3 days. Please give us a chance for the correction.

  • Please send all your complaints to 978 715 9345.

  • Client will be responsible for the aftercare (failure in follow aftercare will reach bad results) 

  • Important notice:


We suggest clients come to their appointment early about 5 mins to do paperwork (signature require on some form and use the lady room, clean lashes ...so by the time of the appointment. We both are ready!


For aftercare of all services: Please make sure you follow all the pre-care and after-care information that we have sent to you for great results.


By signing this agreement, you must comply with these terms.


Please do not hesitate to contact us if you have any questions about the post procedural care.


Client Name   __________________________

Client Signature ________________________

Date _______________

Booking Guidelines

Everyday we lose as much as 5-7 natural lashes. ( it is just our body's natural routine). So please don't panic or worry! That is why We need to come back for a Refill appointment.

The refill appointment will be considered from the date you left the salon to the date you come back. We recommend you come back every 2 weeks for a refill.

Most salons after 3 weeks will charge you a Full Set again. At Dream Beauty, to help our clients save money for the long-term. We still offer 3 or 4 week refill with a reasonable price. We hope it helps our clients to keep up with their eyelash extensions. Please make sure you come back before 4 wk to avoid a FULL SET charge.

One last thing we want you to notice. We don’t do 2 and a half week or 3 and a half week refills with Classic, Hybrid, or Russian Volume.

We know at most of the salons if you wait longer than 2 weeks and even 1 day they will charge you for 3 weeks. To make it Fair and to avoid negotiating in the future:

This is how we book. If it’s under 3 days. We will make it even for you. If it’s over 3 days please consider it for 1 more week refill.

Example: if it’s 2 weeks and 3 days. We will book you in for 2 weeks.

If it’s 2 weeks and 4 days. We will book you in for 3 weeks. 

Thank you for your time in reading this post.