For Eyelash Extensions Service:

 

Understanding Your Natural Lashes Cycle:

Every day, our bodies naturally shed 5-7 lashes as part of the normal growth cycle. Please don’t worry if this happens—it's completely natural. To maintain your beautiful lash look, we recommend scheduling a Refill Appointment.

Refill Appointment Guidelines:

• The refill appointment is based on the time from your last visit to when you return for the next one.

• We recommend coming in every 2 weeks for a refill to ensure your lashes stay full and gorgeous.

• While many salons charge for a Full Set after 3 weeks, Dream Beauty offers 3-week and 4-week refills at a reasonable price, helping you save money in the long run.

• To avoid a Full Set charge, please return before 4 weeks.

Important Notes:

• We do not offer 2.5-week or 3.5-week refills for Classic, Hybrid, or Russian Volume lashes.

• Some salons may charge for a full set if you wait longer than 2 weeks, even by a single day. To ensure fairness and avoid confusion, here’s our booking policy:

  • If you’re under 3 days late, we’ll honor your refill at the appropriate rate.

  • If you’re over 3 days late, we’ll consider it a 1-week refill.

Example:

• If it’s 2 weeks and 3 days since your last appointment, we’ll book you for a 2-week refill.

• If it’s 2 weeks and 4 days, we’ll book you for a 3-week refill.

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• Client Responsibility: Clients acknowledge the potential risks associated with eyelash extension treatments. Following our pre-care and after-care instructions is essential for achieving the best results.

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• New Clients: We prefer to work with clients starting fresh with a Full Set of eyelash extensions. If you'd like to book a refill, we will assess the condition of your current extensions. If there are fewer than 30% remaining, you will be charged for a Full Set.

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• Service Time: To achieve the best possible results, we need sufficient time to perfect your lashes. We cannot guarantee high-quality results for rushed services or when working with extensions done by other artists or salons. Please respect our service time and the quality of work we aim to provide.

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• Touch-Ups: A 30-minute Touch-up is ideal for clients looking to perfect their lashes before a special event or vacation. However, a Touch-up cannot replace a full refill. We recommend booking a refill on time to maintain optimal results.

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• Satisfaction Guarantee:

• If you are dissatisfied with your service, please notify us immediately. We offer a FREE 30-minute correction or FREE removal for concerns raised within 3 days of your appointment. We always strive to meet your expectations, but we understand that everyone's preferences are different. If we are unable to meet your specific needs, we sincerely apologize for the inconvenience and suggest exploring other artists for a better fit.

• Please send all feedback or concerns to 978-715-9345.

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• Important Reminders:

• Arrival: Please arrive exactly at your scheduled appointment time. This ensures that both you and our team are prepared for your service.

• Aftercare: For optimal results, it is crucial to follow the pre-care and after-care guidelines provided to you.

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• Appointment Policy:

• Punctuality: Your timely arrival is essential. Appointments will automatically be canceled 15 minutes after the scheduled time and will count as a no-show. Arriving late may affect the quality and outcome of your service, as we cannot guarantee optimal results for rushed appointments.

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• Cancellations & Rescheduling: Appointments must be canceled or rescheduled at least 48 hours in advance. We understand that emergencies happen, but we cannot make exceptions. We value your time and ask that you respect ours.

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• Late Cancellations & No-Shows: A 40% charge will apply for cancellations made within 48 hours or after 2 instances of late cancellations or no-shows. After 2 no-shows, we will no longer be able to reschedule you.

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• Booking: Please book ahead to secure your spot—no last-minute guarantees.

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• Refunds: Please note that we do not offer refunds for services rendered.

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• Thank you for taking the time to review these policies. We look forward to continuing to serve you and providing you with exceptional lash and brow services.

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Warm Regards,
Dream Beauty Lash & Brow Team